Managers are key to business success, overseeing systems, processes, and teams to drive productivity.
This Level 5 apprenticeship equips managers with the necessary skills to enhance team performance and optimise operations.
Programme Highlights
This apprenticeship is centered on six core themes—skills which are at the heart of what it takes to be an effective operational manager and leader. These themes are: creating & delivering operational plans, managing stakeholders, managing change, managing & leading teams, managing finance and conducting a management project. Crucially, each apprentice undertakes a work-based project, which is interwoven throughout the entire program. This means they'll tackle a challenge facing their organisation through the lens of each module, delivering results back into the workplace from day one.
Each unit is delivered over a six-week period via fortnightly online webinars and workshops.
Apprentices will develop the knowledge, skills and behaviours required to successfully complete the L5 Operations Manager Apprenticeship, including an on-program work-based project in preparation for the End Point Assessment. On-program assignments are set and marked by CMI, leading to an integrated Level 5 Diploma in Leadership and Management issued by the Chartered Management Institute.
"Level 5 apprentices rapidly develop the behaviours they need to become effective leaders and managers in their workplace."
Ofsted Inspector
January 2025

Core Module A
Creating & Delivering Operational Plans
Outcomes
Understand principles of operational planning
Create an operational plan in line with organisational objectives
Able to manage and lead the delivery of an operational plan and monitor and measure its outcome
Core Module B
Managing Finance
Outcomes
Understand the finance function
Able to set and manage budgets
Core Module C
Managing Stakeholders
Outcomes
Grasp the types of stakeholders and their relationship to the organisation
Learn frameworks for stakeholder management
Manage stakeholder relationships and how to measure the impact of stakeholder engagement
Core Module D
Managing Change
Outcomes
Understand reasons for change
Grasp approaches to change management
Initiate, plan & manage change
Core Module E
Conducting a Management Project
Outcomes
Know how to plan a management project
Understand how to conduct a management project
Core Module F
Managing & Leading Teams
Outcomes
Understand the principles of developing, managing and leading individuals and teams to achieve success
Managing, leading & supporting success
Balancing skills & experience
THROUGHOUT THE APPRENTICESHIP
WORK-BASED PROJECT
PERSONALISED COACHING
We take a blended approach to learning at Hult. We place a strong emphasis on networks, and providing the opportunity to learn from and contribute to the learning of your peers.
The Level 5 Operations Manager apprenticeship is delivered in a fully remote model which includes live online lectures with colleagues in your cohort, self-directed study and a variety of assessments to ensure that your learning is being applied effectively in your workplace.
Learning and assessments are contextualised to apprentices’ work environments. Apprentices are encouraged to apply their learning at work for maximum impact. This program provides the knowledge, skills and behaviours that underpin the Operations Manager Apprenticeship, supported by real-world application and the benefit of a recognised professional qualification.
PLAY VIDEO

Francesca Altamura is a Level 5 graduate and is Sustainability Lead in her organisation. In this short video she shares her thoughts after we invited her to talk at our Alumni Reunion Day.
Off-the-job training is a mandatory requirement of all apprenticeships. Apprentices must be able to demonstrate at least 6 hours per week of off-the-job training for the duration of their apprenticeship.
Off-the-job training must be completed during contracted working hours, and we provide an online tool to track progress.

Ashridge (Bonar Law Memorial) Trust is registered on the list of approved apprenticeship providers. UK PRN 10008899